Cancellation & Refunds
Online booking and Refunds
1.Clients will be penalised where cancellation or rescheduling of a session is not made online at least 3 hours prior to the start of the class, or if they fail to attend a booked session. See Terms and Conditions for details of class cancellation policy.
N.B. Please remember that you must use our online booking system to remove yourself from the class list if you cannot attend.
2. Teachers occasionally change at short notice; no refunds or exchanges will be given if there is a cover teacher, and the cancellation policy still applies.
3. No refunds will be offered for any purchases.
Returned merchandise, excluding yoga mats or opened products/packaging, will be exchanged for store credit for items returned within 14 days with a receipt.
Courses and workshops
When booking a course or workshop, please be advised we will only offer a full refund when cancelling more than 3 weeks before the beginning of the event (minus a 10% + VAT administration charge). If you cancel a course or workshop with less than 3 weeks notice, no refunds will be offered. In the case of a course or workshop being cancelled by us, you will receive a full refund, or the option of being transferred to another workshop or course of equal value. No refunds will be offered the day before or the same day of any course or workshop.
We offer a variety of discounts for our clients which include: Seniors (OAPs), full time students and unemployed who can show valid proof of identification will be offered 15% off for single Classes and Class Passes. No discounts on Introductory Offer, Community Classes, or Unlimited Contracts are available.